Privacy Policy

G&R srl, as the Data Controller, informs you that your personal data will be processed in accordance with Regulation (EU) 2016/679 (GDPR) and current Italian data protection laws.

Who we are
The Data Controller is G&R srl, with its registered office located at Salita San Nicola da Tolentino, 1B – 00187 Rome (RM), Italy. The VAT number is 11905021009. You can contact us at info@villecarborello.com. Our official website is www.villecarborello.com.

What data we collect
When you interact with our website or contact us, we may collect your name and surname, your email address and phone number, details of your request or booking (such as dates, number of guests, and any notes you provide), and browsing data such as IP address, device type, and browser, through technical and anonymous statistical cookies.

Why we collect your data
We collect and process your personal data to respond to your inquiries or quote requests, manage bookings and stays at Ville Carborello, and send communications related to your stay or post-stay, such as follow-up messages. If you provide your consent, we may also use your data to send you promotional emails about our offers and news.

Legal basis for processing
The processing of your data is based on different legal grounds, including the execution of a contract or pre-contractual measures as per Article 6.1.b of the GDPR, compliance with legal obligations such as administrative or fiscal duties under Article 6.1.c, our legitimate interest in providing service communications according to Article 6.1.f, and your explicit consent for marketing purposes, as provided under Article 6.1.a.

How we process your data
Your personal data is processed using electronic tools and protected by appropriate technical and organizational measures, ensuring its security, confidentiality, and integrity.

Where your data is stored
We store your personal data on secure servers located within the European Union. Our hosting provider is Hostinger, which applies adequate security measures in full compliance with the GDPR.

How long we retain your data
Data collected through inquiries and quote requests is retained for up to 36 months. Booking records and tax documents are retained for up to 10 years, in accordance with legal obligations. If you consent to marketing communications, your data will be retained until you withdraw your consent.

Who we share your data with
We do not sell or disclose your personal data. It may be shared only with trusted technical service providers such as hosting or email platforms, as well as professional advisors such as our accountant. It may also be shared with public authorities only when required by law. All third parties who access your data act as external data processors, formally appointed according to GDPR requirements.

Your rights
You have the right to access, correct, or update your personal data at any time. You can request the deletion or restriction of processing, object to the processing of your data for legitimate reasons, or withdraw your consent where applicable. You also have the right to receive your data in a portable format. To exercise these rights, you can contact us at info@villecarborello.com.

If you believe your data has been processed in violation of applicable regulations, you have the right to lodge a complaint with the Italian Data Protection Authority at www.garanteprivacy.it.