During Your Stay

We hope you enjoy a relaxing and comfortable stay at Ville Carborello.

This section includes the most important information to help you use the villa correctly, respect the property and enjoy all indoor and outdoor areas safely. Please read it carefully, as it helps us keep the villa beautiful, well maintained and ready for every guest.

General House Rules

Please treat the villa with the same care and respect you would give to your own home.

During your stay, we kindly ask you to respect the villa, furniture, decoration and outdoor areas. Please keep the property tidy, do not move furniture, beds, mattresses or decorative items unless agreed with us in advance, and always close doors, windows and shutters when leaving the villa.

Please turn off lights, fans, heating and air conditioning when they are not needed. Do not leave candles, fire, BBQ or hot equipment unattended. If something is damaged, broken or not working properly, please inform us immediately.

Villa Ermelinda is located in a peaceful countryside setting, so we kindly ask you to respect the quiet surroundings, especially in the evening and at night.

Registered Guests & Visitors

Only registered guests are allowed to stay overnight at the villa.

Any extra visitors, external guests, suppliers or people not included in the booking must be agreed with us in advance. This is important for safety, insurance, guest registration and property management.

Please do not organize gatherings, dinners, events or parties with people outside your booking unless previously approved.

Smoking

Smoking is not allowed inside the villa.

If you smoke outside, please dispose of cigarette ends carefully and never throw them in the garden, pool area, plant pots or countryside. During summer, please be especially careful, as dry grass and countryside areas can be at risk of fire.

Pets

Pets are allowed only if agreed with us in advance.

If you are staying with a pet, please make sure pets do not go on beds, sofas or indoor furniture. Pet waste must be collected immediately, and pets should always be supervised in the garden and outdoor areas.

Please make sure pets do not disturb neighbors, other guests or local animals. Any damage caused by pets must be reported before departure. Additional cleaning or damage charges may apply if necessary.

Pool Area

The pool is one of the most enjoyable areas of the villa. Please use it safely and respectfully.

Children must always be supervised by an adult near the pool. Glass is not allowed around the pool area, and guests should not run around the pool or dive unless they are sure it is safe to do so.

Please keep the pool area tidy after use. Do not move sun loungers or outdoor furniture far from their original position, and return pool accessories, cushions and outdoor items to a safe area after use.

Please do not throw stones, food, objects or unsuitable items into the pool. Avoid using oils, soaps or products that may affect the pool water. If you notice any issue with the pool, please contact us.

Outdoor Areas, Garden & Terrace

Please enjoy the garden, terrace and outdoor spaces with care.

Before leaving the villa, and especially in case of wind or rain, please return outdoor cushions and accessories to a covered area, close umbrellas in the evening or if there is wind, and keep outdoor furniture in its original area.

Please remove glasses, plates and rubbish from outdoor spaces and respect the garden, plants and surrounding countryside. Heavy outdoor furniture should not be moved without asking us first.

BBQ Area

The BBQ can be used by guests, but it must be used carefully and responsibly.

Please never leave the BBQ unattended while in use. Keep children away from the BBQ when it is hot, and do not use it close to dry grass, plants or indoor areas.

After using the BBQ, please make sure it is fully safe and leave it clean. If you are unsure how to use it, please contact us before starting.

Kitchen & Appliances

The villa kitchens are available for guest use during your stay.

Please use all appliances carefully and leave the kitchen tidy after use. Used dishes should be washed or placed in the dishwasher, and dirty dishes should not be left in the sink for long periods.

Please clean cooking surfaces after use, do not place hot pans directly on wooden or delicate surfaces, and always turn off the oven, hob, coffee machine and appliances after use.

Food should be stored properly, especially during summer. Before check-out, please remove leftover food from the fridge. If an appliance is not working properly, contact us before trying to repair or reset it yourself.

Dishwasher

Before starting the dishwasher, please clear plates and pans of food scraps and make sure only dishwasher-safe items are placed inside.

Please do not overload the dishwasher and use the correct detergent or tablet. Do not place food scraps, paper, plastic or unsuitable items inside the dishwasher.

Washing Machine

If you use the washing machine, please follow the basic instructions carefully.

Do not overload the machine and do not wash items that may damage it. If you are unsure about the settings, please contact us before use.

Please do not wash villa items such as large blankets, mattress covers, sofa covers or delicate items unless agreed with us.

Towels & Linen

Towels and bed linen are provided for your stay. Please use them respectfully.

Bath towels should not be used for the pool, cleaning, makeup removal, shoes, outdoor surfaces or pets. If pool towels are provided, please use only those around the pool.

Before check-out, please leave used towels in the bathrooms. Stained, damaged or missing towels and linen may be charged if they cannot be cleaned or replaced normally.

Furniture & Decoration

Please do not move indoor furniture, beds, mattresses, decorations or artwork without permission.

If you move small items during your stay, please return them to their original position before check-out. This helps our cleaning team prepare the villa quickly and avoids missing or misplaced items.

Any damage to furniture, decoration or villa equipment should be reported before departure.

Heating, Fans & Air Conditioning

Please use heating, fans and air conditioning responsibly.

To avoid energy waste and technical issues, keep windows and doors closed when heating or air conditioning is on. Turn off heating, fans and AC when leaving the villa, and do not leave air conditioning running with windows open.

Please do not change technical settings you are not familiar with. If the system is not working properly, contact us.

Before check-out, please turn off all lights, fans, heating and air conditioning, including the AC by the stairs if used.

Windows, Doors & Shutters

Please close all windows, doors and shutters when leaving the villa.

This is important for wind, rain, storms, insects, security and heating or cooling efficiency. Before going out for the day or before check-out, please check that everything is closed properly.

Wi-Fi & Internet Equipment

Wi-Fi is available at the villa.

Please do not move, unplug, reset or modify any Wi-Fi or internet equipment. This includes routers, boosters, mesh devices, Starlink equipment, cables and power adapters.

If the connection is not working properly, please contact us first by WhatsApp.

Electricity, Water & Technical Equipment

Please do not touch technical equipment, electrical panels, water systems, pool systems or maintenance areas unless instructed by us.

If you experience no electricity, no water, weak water pressure, hot water issues, appliance faults, Wi-Fi problems, pool issues, heating problems or AC issues, please contact us by WhatsApp and explain the problem clearly.

Waste & Recycling

Proper waste separation is mandatory in Italy and in the Marche region.

Please follow the waste management guide carefully during your stay. Rubbish must be separated correctly into the correct bins and bags.

Blue is for plastic and aluminium. Brown is for organic waste, such as food scraps. Yellow is for general or mixed waste. Green is for glass bottles and jars.

Glass must always be separated from other waste. Incorrect waste disposal or failure to separate waste correctly may result in a penalty fee.

Noise & Quiet Hours

Villa Ermelinda is located in a peaceful countryside area.

Parties, events, DJs and external music systems are not allowed unless agreed in advance.

Children & Safety

Children are very welcome at the villa, but they must be supervised at all times.

Please pay special attention near the swimming pool, stairs, terraces, fireplace, BBQ, kitchen appliances, garden areas, roads and parking areas.

Parents or guardians are responsible for children’s safety during the stay.

Fire Safety

Please be very careful with fire, especially during summer.

Do not leave candles unattended, do not throw cigarette ends outside, do not leave the BBQ or hot ashes unattended, and do not light fires in unsuitable areas.

Indoor fireplaces should not be used unless agreed or instructed. Please also avoid placing hot items on delicate surfaces.

In case of fire or serious emergency, call 112 immediately.

Security

For your safety and for the protection of the property, please lock doors when leaving the villa, close windows and shutters when going out, and keep the keys safe.

Do not allow unknown people into the villa. If you notice anything unusual, please contact us.

Lost keys or damaged key sets may result in additional charges.

Damages, Issues & Maintenance

Small accidents can happen.

If something is accidentally damaged, broken, stained, missing or not working properly, please let us know as soon as possible and always before departure. Reporting issues early helps us solve them quickly and discreetly.

Please do not attempt repairs yourself or replace damaged items without informing us first.

Additional charges may apply in case of lost keys, damages, missing items, stained linen or towels, damaged furniture or appliances, incorrect waste disposal, unclean BBQ or if the villa is left in a condition requiring extra cleaning beyond normal use.

Cleaning During the Stay

Please keep the villa tidy during your stay.

Normal final cleaning is included according to your booking, but guests are expected to leave the property in a respectful condition.

Extra cleaning may be charged if the villa is left excessively dirty or in unsuitable condition. Please do not leave dirty dishes, rubbish, food waste or personal items around the villa at departure.

Extra Services

Some extra services may be available on request if agreed and booked in advance.

These may include private chef, pizza night, breakfast service, grocery shopping before arrival, wine tasting, cooking class, transfers, babysitting, extra cleaning and special events or celebrations.

Please contact us in advance if you would like to organize any additional service.

Events, Dinners & External Suppliers

Private dinners, celebrations, events or external suppliers must be agreed with us in advance.

This includes chefs, caterers, photographers, musicians, DJs, decorators, transfer companies, external guests and event planners.

Please do not arrange external suppliers to access the villa without informing us first. This is important for insurance, safety, logistics and property protection.

Need Assistance?

For villa-related assistance, please contact us by WhatsApp.

WhatsApp: +39 334 2042073